Introducing the English Traffy Fondue App for Foreigners in Phuket

tourism complaint system

Aiding Foreign Visitors with Local Complaints

Phuket provincial office has recently launched an English language-supported version of the Traffy Fondue application, aiming to assist foreign visitors in reporting issues related to the local environment and public services. The app has received positive feedback from locals who hope for a quicker resolution to everyday problems.

Phuket governor Narong Woonciew stated that the province obtained the system from the National Electronics and Computer Technology Center (Nectec) of the National Science and Technology Development Agency (NSTDA) on December 19 last year, intending to provide a platform for submitting complaints.

Complaint Statistics and Prevalent Issues

Since its launch, 3,122 complaints have been registered through the app, with 1,887 or 60% of them already addressed. The Traffy Fondue system has also been implemented in other provinces such as Bangkok, Nakhon Ratchasima, Ubon Ratchathani, and Chai Nat.

The majority of complaints revolve around traffic issues, followed by cleanliness, road conditions, power outages, faulty pavements, water supply issues, noise disturbances, air pollution, and drug concerns.

Boosting Tourism and Enhancing Services

The English version of the app was introduced to help foreign visitors and gather data needed for improving the natural environment and road safety in the province, according to Governor Narong.

Meanwhile, in the neighboring Phangnga province, Deputy Governor Thalerngsak Nuchpraharn reported a 20% increase in foreign tourists this month, compared to the same periods in 2019-2020, which marked the beginning of the Covid-19 pandemic. Most tourists are from Scandinavian countries, such as Sweden, visiting Thailand for medical and health tourism.

Thalerngsak emphasized that spa massages, health food, and herbal therapy serve as significant attractions for the island. He expressed confidence that Phangnga will not experience a low season in the future, with the province promoting various activities to attract more domestic tourists.

Preparing for the High Season

Phangnga province is gearing up for a surge in tourists during the high season in November, with safety technology deployed along beaches and piers. This preparation, combined with the introduction of the English Traffy Fondue app, aims to create a more enjoyable and comfortable experience for foreign and domestic visitors alike.